Responsible Gaming
at goldabet

Problem gambling can develop gradually and is often difficult to recognise from the inside. goldabet encourages all players to stay aware of the warning signs and to act early if they notice changes in their gambling behaviour. Responsible gaming starts with honest self-reflection.

The following are commonly recognised indicators that gambling may be becoming a problem rather than a form of entertainment:

• Chasing losses: Continuing to play after a significant loss with the primary aim of winning the money back, rather than for entertainment value.
• Spending beyond your means: Wagering money that has been budgeted for rent, groceries, household bills, or other essential expenses in Dhaka, Chittagong, Sylhet, or wherever you reside.
• Neglecting responsibilities: Missing work, neglecting family responsibilities, or skipping social obligations in order to gamble more.
• Inability to stop: Feeling unable to log out or stop playing even when you intend to, or when you have reached your stated time or money limit.
• Gambling to cope: Using gambling as a way to manage stress, anxiety, depression, loneliness, or other negative emotional states rather than seeking appropriate support.
• Lying about gambling: Concealing the amount of time or money spent gambling from family members, friends, or colleagues.
• Borrowing to gamble: Taking loans, using credit, or asking others for money specifically to fund gambling activity.
• Preoccupation with gambling: Spending significant time thinking about upcoming bets, reliving past wins or losses, or planning the next gambling session when you should be focused on other activities.

Experiencing one or more of these signs does not automatically mean you have a gambling disorder, but it is a signal worth taking seriously. goldabet recommends completing the self-assessment questionnaire in the next section and, if concerned, reaching out to our support team or a professional counselling service.

The following questions are adapted from internationally recognised problem gambling screening tools. Answer each question honestly for yourself. If you answer "Yes" to three or more questions, we strongly encourage you to contact our support team or take a time-out from the platform.

goldabet provides every registered player with the ability to set personal deposit limits on their account. These limits allow you to take direct control over your spending and ensure that your gambling activity remains within the boundaries that are right for your financial situation. All limit types can be configured through your account settings at any time.

Self-exclusion is one of the most powerful responsible gaming tools available to goldabet players. When you self-exclude, your account is suspended for a period of your choosing, preventing you from logging in, depositing funds, or placing bets. All marketing communications are halted immediately upon activation of a self-exclusion request.

goldabet offers the following self-exclusion durations:

• Short-Term Exclusion (1–6 months): Suitable for players who want a meaningful break but intend to return to the platform in a defined timeframe. At the end of the exclusion period, you must actively request reactivation — the account does not automatically reopen.
• Long-Term Exclusion (6 months – 5 years): For players who need a more extended period away from gambling. Reactivation at the end of the period is subject to a mandatory 24-hour cooling-off review and requires identity re-verification.
• Permanent Self-Exclusion: For players who wish to close their goldabet account permanently. A permanent self-exclusion cannot be reversed. Any remaining balance at the time of exclusion will be refunded via the player's registered bKash, Nagad, or Rocket wallet.

A time-out is a shorter, more flexible version of self-exclusion, designed for players who want to take a brief break from gambling without triggering a full exclusion process. During a time-out, your goldabet account is temporarily deactivated — you cannot log in, deposit, or place bets — but your account data and balance are preserved for when you return.

goldabet currently offers time-out periods of:

• 24 Hours — A one-day cooling-off period, useful after a lengthy session or an emotionally charged loss.
• 72 Hours — A three-day break to step back and reassess your current gambling patterns.
• 1 Week — Seven days away from the platform, during which no marketing messages will be sent to you.
• 2 Weeks — A fortnight's pause that gives you a meaningful window to evaluate whether your gambling habits are still consistent with your personal budget and wellbeing.
• 4 Weeks (1 Month) — A full calendar month away from goldabet, recommended for players who have identified one or more warning signs from the self-assessment section above.
• 6 Weeks — The maximum time-out duration available before the system prompts you to consider a longer-term self-exclusion instead.

All time-out requests take effect immediately. Unlike deposit limit increases, a time-out cannot be shortened once activated — the selected duration must run its full course before your account can be reactivated. To activate a time-out, visit the Responsible Gaming section of your account settings, or contact our support team directly.

goldabet takes its responsibility to prevent underage gambling with the utmost seriousness. Beyond our own verification procedures, we encourage every adult account holder to play an active role in ensuring that children and young people in their household cannot access their goldabet account or any other online gambling platform.

If you share a device — whether a smartphone, tablet, or computer — with children or young people, we recommend the following safeguards:

• Never share your login credentials with anyone, including family members and friends, regardless of the reason given.
• Enable screen lock on your device so that your goldabet account cannot be accessed when you are not actively using it.
• Log out fully after every session rather than relying on a browser to keep your session active.
• Use parental control software on shared devices to restrict access to gambling websites. Well-known parental control tools available in Bangladesh include those built into Android Family Link and iOS Screen Time.
• Talk openly with young people about gambling — explain that it is an adult activity with real financial risk, not a game or a way to earn money.

If you suspect that a minor has accessed your goldabet account — whether by observing unexplained bets, deposits, or changes in your account balance — contact our support team immediately at support@goldabet. We will investigate the matter, suspend the account if necessary, and advise on next steps.

If you feel that gambling is becoming a problem for you or someone you care about, help is available. goldabet's own support team is your first point of contact for activating responsible gaming tools — but for professional counselling and longer-term support, we encourage players to seek qualified help. Speaking to someone about a gambling problem is a sign of strength, not weakness.